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Frequently Asked Questions
 
Hosting FAQ | Hardware FAQ | Software FAQ
 
Hosting
Q. How do I setup my email account?
Q. How do I add an SQL Database in my control panel?
Q. Where to do I point my domain name to?
Q. Do your hosting accounts come with pop-ups or banners?
Q. Can my hosting account be upgraded at any time?
Q. How can I access my Mysql database?
Q. How long does it take to setup a hosting account?
Q. How long does it take for my domain name to point to your name servers?
Q. Is there a setup fee for your hosting accounts?
Q. Can you arrange domain names?
Q. How do I access my control panel?
 
How do I setup my email account?
The is a comprehensive guide available on our support forum. (Requires forum registration to view link)
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How do I add an SQL Database in my control panel?
  1. Open your ensim control panel and log in.
  2. Click on the MySQL link on the left hand tool bar.
  3. Click on Add database.
  4. Give the database a name and click save.
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Where to do I point my domain name to?
Depending on which server you are allocated our name servers will be sent in your confirmation email.
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Do your hosting accounts come with pop-ups or banners?
NO!
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Can my hosting account be upgraded at any time?
Yes send us an email or use the contact form and you can discuss with us your requirements.
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How can I access my Mysql database?
There are two ways to access the database, one is with the phpmyadmin built into your control panel. The otherway is via SSH using software such as Putty.
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How long does it take to setup a hosting account?
We setup the accounts instantly, although sometimes it can take a few hours.
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How long does it take for my domain name to point to your name servers?
In general about 24 - 48 hours for the DNS to propergate on the internet.
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Is there a setup fee for your hosting accounts?
No we dont charge any setup fee on any of our hosting accounts.
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Can you arrange domain names?
We dont specifically sell domain names, but can advise the best places to go that support your needs.
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How do I access my control panel?
The best way to access your control panel would be adding "admin" to the end of your domain name. eg. www.mydomain.com\admin
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Hardware
Q. How long does it take after ordering a pc to recieve it?
Q. My computer wont turn on?
Q. At what speed does your Sempron MR2800 Run?
Q. Is it possible to add or change the specification of my order?
Q. I have a broadband connection what is the best way of protecting my pc?
 
How long does it take after ordering a pc to recieve it?
Usually takes 3 - 5 working days depending on payment.
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My computer wont turn on?
Check the power cable first off all otherwise check the power switch on the back of the computer. If you have further problems contact support.
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At what speed does your Sempron MR2800 Run?
The 64bit sempron 754 chip runs at 1.6ghz.
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Is it possible to add or change the specification of my order?
Yes this is possible, please contact sales.
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I have a broadband connection what is the best way of protecting my pc?
We would suggest replacing the standard modem with a broadband or cable router, these come with firewalls that will protect your connection better than the software does.
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Software
Q. Your Highend system comes with Microsoft office basic edition what does this include?
Q. Do the PC systems you sell come with the software pre-installed?
 
Your Highend system comes with Microsoft office basic edition what does this include?
Microsoft Word 2003, Microsoft Excel 2003, Microsoft Outlook 2003
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Do the PC systems you sell come with the software pre-installed?
All systems are shipped with windows and applications fully loaded.
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